How to solve issues with push notifications on your Android phone
If you’re troubled with not receiving alarms from the app Tryva – it’s most likely a temporary problem. Follow this guide to fix notifications not working on your phone.
Perform a test alarm
In the app Tryva you can perform a Test alarm to ensure you have the correct settings on your phone. You can find the Test alarm here:
- Open the app Tryva on your phone.
- Press ”You”.
- Press ”Try how an alarm works”.
- Read the information and start Test alarm by pressing ”Perform a Test alarm”
Note: If you recently downloaded the app – wait 30 minutes and try Test alarm again if it didn’t work the first time.
Check your battery optimization settings
ATTENTION! The exact steps for the process depend on the model of your device.
| Model | Problem solving |
|---|---|
| Samsung | If you use Tryva on a Samsung: Turn off battery optimization for the Tryva app: : For more information, read Smart Manager here: * Exclude Tryva from battery optimization on your device. Go to settings -> battery. Uncheck battery optimization for the app Tryva. |
| Huawei | Ensure that Tryva is on the list of protected apps. For more information read here: |
| Lenovo | Enable the Autostart setting for the Tryva app. Open settings -> Power manager -> Background settings. Change to ”Allow auto-start” for the Tryva app. |
| Xiaomi | Enable the Autostart setting to Tryva. Open “Security” and click to “Permissions” and Autostart. Ensure Tryva is enabled. |
| HTC | Let Tryva send push notifications in several modes: Go to settings -> Sounds and notifications. Press notifications and select to enable Tryva. |
